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Selecting the right consultant for the company and the type
of problem at hand is a vital part of the process. The first
step is to assemble a list of candidates by getting recommendations
from people in the same line of business, contacting consulting
associations or consultant brokers that represent the same
industry, or reviewing advertisements in trade or professional
journals. Several library reference books, such as the Gale
Group's Consultants and Consulting Organizations Directory,
provide contact information for consultants in a variety of
fields. It is important to avoid selecting a consultant based
upon a current management fad; instead, the decision should
be based upon the company's particular needs.
The next step is to determine,
based on the nature of the problem, what type of consultant
is needed. An advisory consultant analyzes the problem and
turns recommendations over to the client, but is not involved
in implementation of the solution. In contrast, an operational
consultant remains on hand to assist the client in proper
implementation, or in some cases handles the implementation
without the client's assistance. Part-time consultants are
generally employed full-time within their field of expertise—marketing,
for example—but also offer their services to other companies
on the side. They usually charge less money than full-time
consultants, but they also cannot devote their undivided time
and energy to the client.
Process consultants are skills-oriented
generalists. With expertise in one or more technical areas,
these consultants can apply their skills to any industry or
organization. In contrast, functional consultants apply their
skills to a particular environment; for example, a hospital
facilities planner would concentrate on consulting to hospitals,
rather than to other types of businesses that require facilities
planning. Another distinction between consultants is based
on the size of their operation. Consultants can work for large
firms, small firms, or even independently. Large firms offer
greater resources, but also have higher overhead and thus
charge higher fees. Small firms or independent consultants
may offer more attentive service, but may not have access
to the precise type of talent that is required. Finally, consultants
can be academically or commercially based. In general, academic
consultants may be most helpful with problems requiring research
or a background in theory, while commercial consultants may
be able offer more practical experience. |
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